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Tenant Move Out Checklist

NCRE Group Inc Move-out Acknowledgement and Instructions

Our goal is to make your move out and the return of your deposit as smooth as it can be.  Please take a moment to review these detailed instructions.  Failure to comply with these instructions may result in deductions to your security deposit, and possibly additional charges in excess of that amount.  Please contact our office with any questions.

When vacating the property you must submit your intent to vacate in writing to the office 30 days prior to the end of your lease.  Please be sure to provide our office with your forwarding address so we can process and mail your security deposit refund.  Security deposits dispositions are sent out within 30 days from the lease end date, provided you have vacated the property.  Please allow adequate time for mail delivery. Thank you for being an NCRE Group Inc tenant and we wish you the best of luck with your move.


Deposit Return

We love to refund tenants their full deposits! That is a win-win for everyone.  In order for us to do that you must fulfill the terms of the lease and follow these move out instructions.  The amount you receive back is really up to you. We will be very happy to make no deductions for repairs or cleaning.  Remember that there is an administrative charge for every vendor we need to hire and an inspection fee for us to go to the property and check their work.  As mentioned, we will process your deposit within 30 days from when you vacate the property and the lease is terminated.  We will then send the disposition and check to the forwarding address you provided.


Keys and Forwarding Address

All house keys, mail box keys, garage remotes, parking passes, entry fobs, etc, to the property, need to be dropped off at the office before 6:00 PM on the last day of your lease term.  If your lease date ends on a weekend, you either need to drop items off earlier in the week during office hours or mail them to our office.  All items should be placed in a padded envelope with your name, property address and your new forwarding address.

Returning keys constitutes vacating the property and allows us to begin processing your security deposit.  If you fail to return your keys you will be considered a “holdover tenant” and in violation of your lease agreement and will incur costly penalties.


Transferring Utilities

Please contact your utility providers to do a final meter reading as of your last day of tenancy and make sure when you vacate all outstanding balances are paid in full.  Please leave all utilities in your name through the end of your lease term, regardless of whether you move out sooner.  Cancellation date should be the last day of your lease term, unless you receive approval from us to cancel earlier.  Power should be  transferred out of your name not disconnected. Water heaters must be turned off at the fuse box PRIOR to water transfer date.



We will conduct the final move out inspection once you have completely moved out and have returned all the keys to the property.  We will compare the Move In Inspection you completed, to the current condition of the property.  Please have the property in rent ready condition by the end of your lease date as you will not be able to re-enter the property after that date.  Inspections are not performed with the tenant.


Marketing Process

If the owner of your property is choosing to re-rent, there will be a sign and lockbox placed on the property, per the lease agreement.  We will began advertising the property as soon as we receive notice and we will start conducting showings one month before your lease ends.  You will be given at least 24hrs notice before each showing.  Anything you can do to keep the property in show condition will increase the chances of us renting sooner and us no longer needing to show.  


Painting, Picture Hanger Holes

All holes will need to be spackled, sanded and touched up.  If paint is not available for touch up please contact us immediately to make arrangements for touch up paint.



If you have caused any damage to the property that needs repair please have that addressed before move out (broken blinds, screens, door handles, trim, cabinets, towel racks, etc.)  If there are repairs needed that you cannot get completed or that you do not believe were caused by you, please inform us of them in writing.  This way there will be no surprises or miscommunications.


Cleaning Checklist

Careful attention and meticulous cleaning of the following items will ensure prompt return of your deposit.  Cleaning can be tiresome.  Please consider hiring a professional cleaner if you feel you will not have the energy or time to properly clean the property.  You should provide the cleaner with this check list to ensure they get everything. Please do not leave the property unclean.  Dirt is not considered ordinary wear and tear under North Carolina State law, under any circumstances.

There will be a $50.00 trip fee for re-inspections, meeting vendors at the property, etc. These costs are on top of the costs of the repairs or cleaning. To avoid these costs, please hire vendors directly and have the work completed before the last day of your lease.  Please let us know if you’d like a recommended cleaning service.


All carpet must be professionally cleaned and stains treated, with receipt given to us before the last day of the lease term (no Rug Doctor/self-cleaning is allowed). This is really important and if this is not done NCRE Group Inc will have to resend a carpet cleaner at your expense.

Approved vendors:

  • Phoenix Carpet Cleaning (919) 270-9171
  • Pride Carpet Cleaning (919) 499-6633

General Items:

  • Replace all burned out light bulbs and batteries on smoke/CO detectors (This will avoid a labor and bulb/battery charge)
  • Repair damage caused to the property (e.g. torn screens, broken windows, clogged

drains, etc.)

  • If you can’t get repair done before you leave, let us know so there are

no surprises.

  • Absolutely no garbage is to be left at the property.  Do not leave a trash can full or trash stacked on the curb.  Make arrangements to have trashed picked up before you discontinue service.  If you do we will have to send a hauling company to remove it at your expense.
  • Remove all personal items from the property
  • Remove all marks from walls
  • Dust all blinds/window coverings/ceiling fans
  • Dust all window sills/tracks, baseboards, light fixtures and fans
  • Clean all floors including under all appliances
  • Clean fireplace debris
  • Remove cobwebs from ceiling, windows, corners, behind doors and on chandeliers/light   fixtures


  • Wipe down walls, backsplashes, and cabinetry
  • Sweep and mop floor
  • Clean sink and drain
  • Clean outside and inside of oven (replace drip pans if needed)
  • Clean stovetop, control panel and dials
  • Clean microwave inside and out
  • Clean outside of dishwasher
  • Wash all counter tops
  • Clean outside and inside of refrigerator including freezer and top
  • Remove all racks, shelves and drawers, and thoroughly clean all surfaces, then replace racks.
  • Clean all cupboards and drawers inside and out
  • Wash stove hood, remove and wash filter and light


  • Clean bathtub and or shower including fixtures
  • Clean sink and faucet fixtures
  • Clean all tile and grout
  • Mirrors, medicine chest, cabinets, drawers should be cleaned and all items removed
  • Clean and sanitize toilet
  • Wash or mop floor


  • Remove all items including hangers
  • Vacuum carpets, including edges or mop
  • Clean windows, sills/tracks, and blinds or window coverings


  • Remove all personal items
  • Sweep floor
  • Remove any auto fluid stains with appropriate cleaner


  • Weed appropriate planting areas and remove dead leaves and debris
  • Mow lawn and edge
  • Trim hedges and shrubs
  • Sweep walks, decks and patios
  • Remove all pet waste and repair related damage

Remove all personal items from sheds/outbuildings, if applicable.

1000 N Main Street, Suite 221
Fuquay Varina, NC 27526
Phone: 919.762.5157
Email: info@ncregroupinc.com



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You guys did a great job for us,we are still pretty amazed at how quickly the process went, thank you so much Mike A.
I had a wonderful experience working with these folks. Becky Fuller could not be anymore pleasant and professional! It was so stress free. Thanks so much!! Linda S.
"We were a little nervous about renting out our home when we were transferred but the team took care of everything, even handled repairs after Hurricane Matthew left some damage. They kept us well informed and we know we made the right choice!" Greg and Diane P.
"Thank you for the job well done! Our home was sold in 1 day! Thanks Nicole" "Emily H."

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