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Maintenance Request

Please understand that sometimes repairs take time, and allow 5 business days for your non-emergency maintenance requests to be taken care of.  We need time to call for estimates, have the contractors gather materials or supplies etc., and then complete the job.  


Repair requests are to be handled as follows: 

REPAIR REQUEST FORM:
 
Before completing the maintenance request form, please read the trouble shooting guide provided below. Completing these steps can save you time and money! Tenants may be charged for a service call if the service person determines that the tenant failed to perform routine maintenance task as outlined below: 

1. Smoke Detectors won't work when tested: Press the test button or test with approved smoke detector smoke spray, replace battery. 

2. Smoke Detector beeps: replace battery. 

3. No power to plugs or switches: Check and reset breaker panel. Check and reset all GFI (Ground Fault Indicator) outlets (located in kitchen, bathrooms, utility rooms, and garages). Check if plug works off a wall switch. 

4. Garbage disposal doesn't work: When on, do you hear a buzz? If you do not hear a buzz, hit the reset button on the bottom of the disposal and test. If you hear a buzz, turn off disposal and unplug from wall. Mounted on the side of the disposal or side of cabinet may be an Allen Wrench. Put the wrench in the center shaft and gently twist back and forth (this un-jams the disposal). Remove the object that is causing the obstruction, turn back on, and test. 

5. No hot water: Check and reset breaker in power panel. 

6. Plumbing or fixtures leak: Turn off water fixture, turn off water at supply line and notify your property manager immediately. 

7. Toilet is plugged: Plunge and test. (DO NOT FLUSH FEMININE PRODUCTS DOWN TOILETS; YOU WILL BE RESPONSIBLE FOR COST OF CLEARING DRAIN IF FEMININE PRODUCTS ARE FOUND).

8. No heat: Check thermostat. Did you pay your utilities on time or issue an order to disconnect the utility? 

9. Dishwasher won't drain: Clean food out of bottom of dishwasher. 

10. Dishwasher grinds or no water is coming in: Turn off, if no water is on the bottom pour two large glasses of water into the bottom and re-start. If problem continues, call your property manager and discontinue use. 

11. Refrigerator too warm or too cold: Check if thermostat in refrigerator is set correctly. 

12. No Air conditioning: (For refrigerated air only). Check all circuit breakers. Clean and replace filter and test. OR (For Swamp Coolers) Report if fan is blowing air or not or report if fan is blowing but the air is warm. Make sure at least one window is slightly open. 

13. No electricity: Check all breakers, flip them hard to the OFF position and then hard to the ON position. 

TENANT IS RESPONSIBLE FOR THE COSTS OF ALL REPAIRS ORDERED BY TENANT WITHOUT THE APPROVAL OF LANDLORD OR RENTAL AGENT

 







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NCRE GROUP INC
1000 N Main Street, Suite 221
Fuquay Varina, NC 27526
Phone: 919.762.5157
Email: info@ncregroupinc.com

NCRE GROUP INC
1000 N Main Street, Suite 221
Fuquay Varina, NC 27526
Phone: 919.762.5157
Email: info@ncregroupinc.com

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You guys did a great job for us,we are still pretty amazed at how quickly the process went, thank you so much Mike A.
I had a wonderful experience working with these folks. Becky Fuller could not be anymore pleasant and professional! It was so stress free. Thanks so much!! Linda S.
"We were a little nervous about renting out our home when we were transferred but the team took care of everything, even handled repairs after Hurricane Matthew left some damage. They kept us well informed and we know we made the right choice!" Greg and Diane P.
"Thank you for the job well done! Our home was sold in 1 day! Thanks Nicole" "Emily H."

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